When a reefer unit fails, the fastest protection for the product is a nearby cold facility that can receive it now, while the unit or tractor is repaired or swapped. WarehouseNow confirms cold storage within 15 minutes, 24/7, and can help coordinate a local repair.
What to do right now
Record the temperature and the time
Note the set point, the current box temperature and when the unit stopped. This record decides whether the product is still saleable and whether a claim is paid.
Keep the doors closed
A sealed reefer holds temperature for hours. Do not open it to check unless necessary.
Call for cold storage and repair in parallel
We confirm a cold facility that can receive now, and can line up a mobile reefer technician or a swap trailer at the same time.
Unload, log, reload
The facility records temperature on receipt and at reload so the chain of custody is documented for the receiver and the insurer.
How WarehouseNow helps
A customer’s OS&D coordinator described a Sunday-night reefer failure where we had a solution in under an hour, saved the load, avoided a claim and helped coordinate a local repair. That is the standard: cold space first, repair second, documentation throughout.