A rejected load needs three things fast: a place to put the freight, documentation of its condition, and a decision from the shipper on rework, re-delivery, return or disposal. WarehouseNow handles the first two within 15 minutes and gives you options for the third.
What to do right now
Get the rejection in writing
Ask the receiver to note the reason on the delivery receipt or BOL: damage, temperature, late, overage, wrong product. Photograph the freight and the paperwork before the driver leaves the dock.
Notify the shipper and broker immediately
The shipper owns the disposition decision. The sooner they know, the sooner they can authorize a rework, a re-delivery, a return or a disposal.
Get the trailer somewhere safe
Call WarehouseNow. We place the freight in a vetted facility near the receiver so the driver is not sitting on the clock while the shipper decides.
Choose the disposition
Rework and re-deliver, hold until the receiver can accept, return to origin, or dispose. We quote each option so the shipper and the claim file have real numbers.
How WarehouseNow helps
Most rejected loads are fixable. Leaning or crushed pallets go to a rework facility and are re-delivered. Early arrivals are held a day or two. Temperature excursions go to cold storage while the shipper decides. Product that truly cannot be delivered is disposed of with a certificate for the claim. Our job is to make the next move available within 15 minutes so the driver, the broker and the shipper are not stuck.
Services for this situation
Load Rework & Restack
Shifted, leaning or rejected pallets fixed the same day
Short-Term Warehousing & Storage
Days, weeks or a season of overflow space
Freight Disposal & Salvage
Damaged, rejected or contaminated freight, handled properly
Temperature-Controlled Storage
Reefer, frozen and food-grade space on demand